FREQUENTLY ASKED QUESTIONS
Some of our most requested information is below. If you still have questions please reach out to our support team directly.ORDERSEach one of our fine art prints takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a FedEx tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.
DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?Once you make a purchase, you’ll be sent an email recepit with your order information.
MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to gallery@artfcl.ai so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.
DO YOU OFFER EXPEDITED SHIPPING?We do not currently offer any expedited shipping options.
MY ORDER IS LOST, WHAT SHOULD I DO?If your order has been marked as delivered but you have not received it please let us know by emailing gallery@artfcl.ai and we will track it down.
Yes, we offer unframed prints so you can customize the look and feel of your final piece. Just select “rolled” when you’re at the customization section.
CAN I MAKE ANY CUSTOMIZATIONS TO THE FRAME FOR A SMALL FEE?For special customizations and requests contact us at gallery@artfcl.ai
WHAT ARE YOUR FRAMES MADE FROM?All of our frames are made from wood and hand assembled for each piece.
WHAT DO YOU RECOMMEND FOR HANGING HARDWARE?Each of our frames comes ready to hang with wall buddies that make for easy hanging. Depending on your wall we recommend using screws for our smaller sizes and an anchor for our larger sizes.
ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?All of our artworks are printed on a Fine Art Matte Paper.
Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.
CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.
CAN I CANCEL OR CHANGE MY ORDER?All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!
Yes, we work closely with many interior design and hospitality groups. Please contact us at gallery@artfcl.ai if you would like to work together.
HOW DO I SUBMIT MY PORTFOLIO?Our team of curators meets monthly to review new artist submissions. Please send over a pdf of five image selects from your portfolio that you consider suitable additions to gallery@artfcl.ai.